Refund Policy
Last updated: [date]
Placeholder Baseline policy. Confirm terms and have it reviewed before publishing.
1. Scope
This Refund Policy applies to services provided by Creativora ([PLACEHOLDER: legal entity name]), including agency services, monthly retainers, setup and onboarding fees, audits and consulting. Your signed proposal or agreement takes priority if it says something different.
2. Billing cycle
Retainers are billed monthly in advance [CONFIRM billing cycle]. Setup fees, audits and one-off projects are billed as set out in your proposal.
3. Cancellation and notice
You can cancel ongoing services with [PLACEHOLDER: e.g. 30 days] written notice to hey@creativora.ai. Services continue, and are billed, through the end of the notice period.
4. Setup and onboarding fees
Setup and onboarding fees cover work that starts as soon as you sign, such as audits, account setup and strategy. They are non-refundable once work has started.
5. Monthly retainers
Monthly retainers are non-refundable for the current billing period once that period has started, because our team’s time is reserved for your account. If you cancel, no further retainers are charged after your notice period ends.
6. Audits and consulting
Paid audits and consulting sessions are non-refundable once delivered. If you need to reschedule a session, let us know at least [PLACEHOLDER: e.g. 24 hours] in advance.
7. Third-party costs
Third-party costs are never refundable by Creativora. These include ad spend paid to TikTok or other platforms, creator commissions, creator or host fees, product samples, shipping and software or tool subscriptions, whether paid by you directly or passed through by us.
8. How to request a refund
If you believe you’re owed a refund, for example because of a billing error or services we didn’t provide, email hey@creativora.ai with your company name, the invoice number and the reason. We’ll acknowledge your request within [PLACEHOLDER: e.g. 2 business days] and aim to resolve it within [PLACEHOLDER: e.g. 14 days]. Approved refunds are paid to the original payment method.
9. Disputes
If you’re unhappy with a decision, reply to our email and we’ll review it with a senior team member. We’d always rather resolve things directly before you raise a dispute with your bank or card provider.
10. Contact us
Email hey@creativora.ai or call +1 (559) 522-8010.