Privacy Policy
Last updated: [date] · Effective date: [date]
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1. Who we are
This Privacy Policy explains how Creativora (“Creativora”, “we”, “us” or “our”) collects, uses and protects personal information when you visit creativora.ai, contact us, book a call or work with us. Creativora is operated by [PLACEHOLDER: legal entity name], [PLACEHOLDER: registered address].
2. Information we collect
Information you give us
- Contact and form data: your name, work email, brand or website, revenue range, whether you sell on TikTok Shop and anything you write in your message.
- Call booking data: when you book a call through our scheduling provider (Calendly), we receive your name, email, chosen time and any answers you give in the booking form.
- Email communications: messages you send us and our replies.
- Client information: if you become a client, information needed to deliver our services, such as account access, business details and billing contacts.
Information collected automatically
- Analytics and cookies: if you consent, we use analytics and advertising tools that collect information such as pages visited, device and browser type, approximate location and how you arrived on our site.
- Server logs: our hosting provider records technical data such as IP address and request times for security and reliability.
3. How we use your information
- To respond to enquiries and hold strategy calls
- To provide, manage and improve our services
- To send service updates and, where you agree, marketing emails (you can unsubscribe at any time)
- To understand how our website is used and improve it
- To keep our website and systems secure and prevent spam or abuse
- To meet legal, accounting and tax obligations
4. Legal bases for processing
Where the GDPR or similar laws apply, we rely on: your consent (for example, analytics cookies and marketing emails); steps taken at your request before entering a contract and performance of a contract (responding to enquiries and delivering services); our legitimate interests (running and securing our business, improving our services), balanced against your rights; and legal obligations.
5. Sharing with service providers
We don’t sell your personal information. We share it only with providers that help us run our business, under agreements that protect your data. These include providers for website hosting, analytics, scheduling (Calendly), email, customer relationship management (CRM) and payment processing. [PLACEHOLDER: list named providers if required.] We may also disclose information if required by law or to protect our rights.
6. Cookies and how to control them
We use strictly necessary cookies to make the site work. With your consent, we also use analytics and advertising cookies, which may include Google Analytics, Meta Pixel and TikTok Pixel. You can accept or decline these in our cookie banner, change your mind at any time by clearing your browser’s cookies for this site, and block cookies through your browser settings.
7. Data retention
We keep enquiry and booking data for as long as needed to respond and follow up, and typically no longer than [PLACEHOLDER: e.g. 24 months] after our last contact. Client records are kept for the length of our relationship and as long as required for legal, tax and accounting purposes.
8. Security
We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS), access controls and reputable service providers. No method of transmission or storage is completely secure, so we can’t guarantee absolute security.
9. International transfers
Our team and service providers may process data in countries other than your own, including the United States. Where required, we use appropriate safeguards such as standard contractual clauses.
10. Your rights
Depending on where you live, you may have the right to access, correct or delete your personal information, object to or restrict certain processing, withdraw consent, and receive a copy of your data.
GDPR (EU/UK): you can also complain to your local data protection authority.
CCPA/CPRA (California): you have the right to know what personal information we collect and how we use it, to request deletion or correction, to opt out of the sale or sharing of personal information for cross-context behavioral advertising, and not to be discriminated against for exercising these rights. We don’t sell personal information. To opt out of sharing for advertising, decline advertising cookies in our cookie banner.
To exercise any right, email hey@creativora.ai. We may need to verify your identity before responding.
11. Children’s privacy
Our website and services are for businesses and are not directed to children under 16. We don’t knowingly collect personal information from children. If you believe a child has given us information, contact us and we’ll delete it.
12. Third-party links
Our site may link to other websites, such as TikTok or Calendly. We’re not responsible for their privacy practices, so please read their policies.
13. Changes to this policy
We may update this policy from time to time. We’ll post the new version on this page and update the date at the top.
14. Contact us
Questions about this policy or your data? Email hey@creativora.ai or call +1 (559) 522-8010.